Get in Touch With Us
Thank you for visiting. Whether you have a question, spotted something that needs fixing, or simply want to share your thoughts, we would be glad to hear from you. This page explains the best way to reach us and what you can expect once you do.
How to Reach Us
The quickest way to contact us is by email. Please write to [email protected] and a member of our team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person.
To help us reply quickly, please include:
- A short subject line that sums up your message
- The page or section your question relates to, if relevant
- As much detail as you feel comfortable sharing
- Any screenshots or links that might help explain the issue
What You Can Contact Us About
We welcome messages on a wide range of subjects, including:
- Corrections: if you think something on the site is out of date or inaccurate, please let us know so we can check it.
- General questions: if something is unclear, we are happy to explain it in plainer terms.
- Feedback: suggestions about layout, readability or topics you would like covered are always useful.
- Partnership or media enquiries: please mark these clearly in your subject line.
When to Expect a Reply
We aim to answer all messages within two to three working days. During busy periods or public holidays it may take a little longer, but we will always do our best to respond. If your message is about an urgent correction, please say so in the subject line and we will prioritise it.
Please Keep in Mind
We are not able to act on behalf of any third party, resolve account disputes with outside services, or handle payments of any kind. If your question concerns another organisation, the fastest route is usually to contact them directly. We may still be able to point you in the right direction.
Please never send passwords, full card numbers or other sensitive personal details by email. We will never ask you for them.
Your Information
Any details you share with us are used only to respond to your message. You can read more about how we store and protect your data in our Privacy Policy. For the rules that apply when using this website, please see our Terms of Use.
We appreciate you taking the time to get in touch, and we look forward to hearing from you.